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PRAX-IA Relay
AI agents that take over the repetitive work.
Voice, chat and messaging agents for repetitive, high-volume work: collections reminders, appointment confirmations, first-line support. Each one ships with a test bench that runs before every change, cost per conversation in plain sight, and clear rules on what goes to a person.
Hi Megan, this is the clinic confirming your appointment on Thursday at 10:00 a.m. Does that still work?
Hi, could we move it to the afternoon?
Sure. I have 4:30 or 5:15 p.m. the same Thursday. Which one works?
4:30 is perfect.
Done: Thursday at 4:30 p.m. with Dr. Reed. I’ll send you a reminder the day before.
✓ Appointment rescheduled and logged · the 10:00 slot was released
The problem
What gets stuck today.
- Skilled people doing mechanical workReminders, confirmations and the same questions every day, handled by people who should be doing something else.
- A pilot that worked in the demoIt answered well in the presentation; nobody knows how it behaves with a thousand real conversations.
- No idea what each conversation costsThe model bill arrives next month and nobody can say what caused it.
How it works
Four steps, each one you can review.
- Pick the case that paysHigh volume, repetitive and verifiable. We measure the starting point before building.
- Design the conversation and its limitsWhat the agent resolves, what it escalates and to whom, and what it never decides alone.
- Test before releaseA bench of difficult conversations runs before every change. If one fails, the change doesn’t ship.
- Run it and measure itCost per conversation, resolved and escalated cases, and a record of each one.
What you get
Deliverables, not promises.
Everything lives in your cloud and in your name.
- The agent in production on your channel: phone, WhatsApp, web chat or email
- A test bench of real, difficult conversations that runs before every change
- Dashboard with cost per conversation, resolution and escalations
- Integration with your CRM, calendar or collections system
- Escalation rules: what a person decides, and how fast
- A full record of every conversation
FAQ
What people ask.
Can the agent make and take phone calls?
Yes. We build voice agents as well as WhatsApp, web chat and email agents. The channel is chosen by where your customers already are.
What happens when the agent doesn’t know what to do?
It escalates. Each agent has clear rules for what it resolves and what goes to a person, with the full context so that person doesn’t start from zero.
How much does an agent cost?
Building it depends on how many systems it touches; running it depends on conversation volume. You get the estimated cost per conversation before we build, and see the real one on the dashboard.
Who governs what the agent can access?
The same governance layer as your people: the agent gets a role and an owner, and only the access its job needs. See data and AI governance.
Also
More from PRAX-IA.
PRAX-IA Bridge
Move legacy data workflows to Fabric, Databricks, Snowflake, AWS or Google Cloud, reconciled to the last row.
See Bridge → Legacy BI to Power BIBI to Power BI
Legacy BI migration to Power BI: BusinessObjects, OBIEE and Qlik reports and semantic models rebuilt, with every figure checked against the original.
Learn more →PRAX-IA QuórumData & AI governance
Data and AI governance across AWS, Azure and Google Cloud: AI agents get roles, request access like people do, and every query is logged. PRAX-IA Quórum.
Learn more →Contact
Tell us what you need.
We reply within one business day. If your case isn’t a fit, we’ll say so in that first email.